High Level Customer Journey

It is important to know the customer journey in order to improve and streamline it as much as you can. Dé opleider in marketing en communicatie. We help you focus on reducing customer effort because it is a better predictor of future purchase and value than customer satisfaction or net referrer score 2.

How the brand reaches a consumer’s consideration (evoked) set 2. This is the complete journey, including everything from the very start of awareness of their need all the way through to loyalty to you, your product or company. Draft your customer journey map this draft should be a high level outline of the key stages and interactions in the customer’s journey.

Let’s explore some popular stages and variants that you might include in a customer journey mapping session.

They can be used as a reference point for yourself or other staff when you are making business decisions. It’s equally important to see what your customers think and how they feel at each step. Draft your customer journey map this draft should be a high level outline of the key stages and interactions in the customer’s journey. Proper customer journey analysis can transform your marketing and profit margins.